When does an ai customer service agent make the most sense?
Not every business needs one. If you get five emails a week, skip it. But once volume grows, an ai customer service agent becomes common sense. Usually the tipping point is when response delays cause complaints. Online reviews mention slow support more than pricing, which surprised me. Bots prevent that. They’re most useful during off-hours, weekends, or product launches. Think of them like night-shift workers. Not flashy, but essential. Humans still handle refunds, emotions, edge cases.
https://botric.ai/